Terms of Service

What this service is

SEND Parents Help is a free service, built by a parent for parents and carers of children with Special Educational Needs and Disabilities (SEND) in England.

The heart of the service is an AI assistant (a Custom GPT) that you reach through third-party platforms such as ChatGPT. This website explains how to use the assistant and offers supporting guidance, and a small knowledge base API supplies the assistant with England-specific SEND information.

Not legal or professional advice

Everything here is general information only. It is not legal, medical, financial, or other professional advice, and using the service does not create any professional or advisory relationship between us.

Always check important information against official sources, such as your local authority, GOV.UK, and the statutory SEND guidance, and take professional advice for your own situation.

Third-party AI platforms

Your conversations happen directly on third-party platforms, such as OpenAI (ChatGPT) or Google (Gemini). Your use of those platforms is governed by their own terms and privacy policies, not ours. We are not affiliated with OpenAI, Google, or any government body.

Acceptable use

Please use SEND Parents Help fairly and lawfully. In particular:

• Use the service lawfully and for its intended purpose: helping you understand the SEND process in England.
• Do not attempt to disrupt, overload, reverse engineer, or gain unauthorised access to the website or the API.
• Do not submit other people's personal information.
• Do not rely on the service where you need certified or regulated professional advice.

Intellectual property

The content, wording, and branding of this website belong to SEND Parents Help CIC. You are very welcome to read it, share links to it, and use the information for your own personal, non-commercial purposes. Please do not republish or resell our content as your own.

No warranty

The service is provided "as is" and "as available". We work hard to keep the information accurate and current, but we cannot promise that it is complete, accurate, up to date, or always available. AI assistants can make mistakes, so please verify anything that matters.

Limitation of liability

To the fullest extent permitted by law, we are not liable for any loss or damage arising from your use of, or reliance on, the service. Nothing in these terms limits any liability that cannot be limited or excluded under the law of England and Wales.

Availability and changes

This is a small, free service run by one parent. We may change, suspend, or withdraw any part of it at any time, without notice.

Privacy

We collect as little as possible and never sell your data. See our Privacy Policy for the full picture.

Governing law and who we are

These terms are governed by the law of England and Wales, and any disputes are subject to the courts of England and Wales.

SEND Parents Help CIC is a Community Interest Company registered in England, company no. 17308607.

Contact and changes

Questions about these terms? Please use our Support page to get in touch.

We may update these terms from time to time. The "Last updated" date at the top of this page always shows the current version.