England
England only Due to differences between England and other parts of the UK, we can only guarantee accuracy for families in England right now. We plan to expand coverage in the future.

Privacy Policy

Last updated: 3 February 2026

Overview

Key point: SEND Parents Help is a simple website that links you to third-party AI platforms (ChatGPT and Google Gemini). We do not collect, store, or have access to your conversations with these AI assistants.

SEND Parents Help ("we", "our", "the service") provides a knowledge base API that helps families navigate SEND (Special Educational Needs and Disabilities) processes in England. This policy explains what data we collect and how we use it.

What We Collect

When you use our API (directly or through a Custom GPT), we may collect:

  • API request logs - timestamps, endpoints accessed, and response codes for operational monitoring
  • Authentication tokens - to verify authorised access (tokens are not stored, only validated)

Cookies and Local Storage

This website stores your dark/light mode preference in your browser's local storage. This is not a cookie and is not transmitted to any server - it stays entirely on your device to remember your theme preference.

What We Do NOT Collect

  • We do not collect, store, or process any personal information about you or your child
  • We do not track individual users or create profiles
  • We do not use cookies or similar tracking technologies
  • We do not sell or share any data with third parties
  • We do not store the content of your conversations with the GPT

Personally Identifiable Information (PII) and Our API

The AI assistants linked from this website are instructed to never send personally identifiable information (PII) to our API, even if requested by a user. The only exception is the local authority name, which may be sent to retrieve location-specific guidance.

While it is extremely unlikely that any PII would be transmitted to our API, we cannot guarantee this with absolute certainty due to the nature of AI systems. If you have concerns, avoid sharing sensitive personal details in your conversations.

Important: Your conversations occur directly with third-party AI platforms (OpenAI or Google). Any personal information you share in those conversations is subject to their privacy policies, not ours.

How Data Is Used

The limited data we collect is used solely to:

  • Serve knowledge base content in response to API requests
  • Monitor service health and performance
  • Prevent unauthorised access

Third-Party Services

When you use the AI assistants linked from this website, you interact directly with third-party platforms. Your conversations and data on those platforms are governed by their respective privacy policies:

Our API is hosted on Cloudflare Workers. Cloudflare may collect standard web server logs as part of their infrastructure. See Cloudflare's Privacy Policy for details.

Data Retention

API logs are retained for a maximum of 30 days for operational purposes, then automatically deleted.

Your Rights

Since we do not collect personal data, there is no personal information to access, correct, or delete. If you have questions about this policy, use the feedback button on any page.

Children's Privacy

This service is designed to help parents and carers of children with SEND. We do not knowingly collect any information from children. All interactions with the AI assistants are between the adult user and the third-party AI platforms.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

This service provides general information only and is not legal advice. Always verify important information with official sources.

Get started